RESEARCH
One Misconfigured AI Agent Can Impact Every Client You Manage
When One Action Hits Every Client, Governance Decides the Outcome Imagine a hypothetical that’s taught in law school every semester: A delivery driver abandons his route to join a drum circle for three days. On his way back, he causes ...
Cyber Compliance
Stop Getting Mad When Your Client Won’t Buy Compliance
You know the look. You explain how they need MFA, a risk assessment, documented policies, backups that actually restore… and your client stares back at you like you just recited the GDPR in ancient Greek. You leave the meeting frustrated. ...
“Fined Without a Breach?” Why the Wojeski $60,000 Penalty Matters—even if You Think You’re Small
You’ve seen two kinds of headlines after cyber incidents: (1) lawsuits and (2) regulatory enforcement. The recent $60,000 fine against Wojeski ...
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Cyber Liability
One Misconfigured AI Agent Can Impact Every Client You Manage
When One Action Hits Every Client, Governance Decides the Outcome Imagine a hypothetical that’s taught in law school every semester: A delivery driver abandons his route to join a drum circle for three days. On his way back, he causes ...
They Already Have an IT Department. Good. That’s Why You Should Call.
Last night I was at dinner with the CEO of an MSP. Good operator. Growing. Adding clients. Doing the work. We were walking around his town before dinner talking about the usual founder stuff. Processes. How to get people to ...
Agentic AI at the Edge: Opportunity, Autonomy & the Coming Legal Minefield
You’ve probably heard executives gush about autonomous AI agents, the shiny new productivity booster that can automate workflows faster than you can say “zero-trust.” But what they don’t hype is how agentic AI turns your cybersecurity playbook into an existential ...
Insurance & MSP Liability
The Clients You're Ignoring Are the Ones Who Will Sue You
I said something on stage at XChange last week that made a lot of people in the room uncomfortable. "Your smallest clients are your biggest risk." Not your enterprise accounts. Not the ones with complex environments and demanding SLAs. The ...
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
More Articles
Protect Your Business: Getting to Know the Top Software Threats
MITRE, a leading organization in the field of security, recently shared its list of top software threats for 2023. The top spots remain occupied by the same software bugs as last year. ...
Hackers Fool Multi-Factor Authentication
In the world of cybersecurity, change is the only constant. For many business owners, multi-factor authentication (MFA) has been the go-to option for extra security. But hackers today are more ingenious, working ...
Why Your Business Needs a Knowledge Management System
What if you could download and store industry-related knowledge from each employee at your business? A knowledge management system (KMS) does just that. It streamlines the way businesses organize and share their ...
Old OS, New Risks: The Implications of Firefox’s 115 Update for Businesses
When running a business, you have to keep your technology up-to-date. That includes the programs running on your computers. Mozilla Firefox has a new update called Firefox 115. This update doesn't support ...
Your MSP Advantage: Building Trust through Third-Party Assessments
Are you trustworthy? That’s the question on every potential client’s mind. Is a simple YES enough? ABSOLUTELY NOT! There’s been a rise in cyber threats, ...
Navigating the Future of Work: How Technology Is Changing the Workplace
Over the last few years, there have been drastic shifts in how people work. Technology and the COVID-19 pandemic are the two main drivers of these changes. Businesses now face the challenge ...
Apple’s Latest iOS 16.5.1 Updates Security Flaws
Running a business involves keeping your devices and digital assets secure. Fresh concerns have emerged with the recent discovery of two significant vulnerabilities in Apple's software. These vulnerabilities were exploited in Apple ...
The Benefits and Challenges of Building a Remote Workforce for Your Business
While in the past, employees arrived at their offices in person, working from home has become increasingly popular since 2020. But is building a remote workforce a worthy investment for businesses? Like ...
A New Chapter in Business Automation with Machine Learning
Think of machines that can learn and adapt to any situation. Thanks to researchers from MIT and Technion, the Israel Institute of Technology, this is now possible. They have created a new ...
Chrome Patches to Fix Security Issues
Keeping the technology you use updated is more than just good practice. It is an essential step towards protecting your business. This is precisely the case with the recent Google Chrome 114 ...
Changing the Game in Wireless Computing: A New Approach to Faster Processing
Imagine wireless devices functioning together as a team to solve complex problems more quickly. These devices can talk to each other using signals like radio waves, sound, or light without wires. They ...
Ransomware Is Striking. What Are You Doing About It?
Over the past 3 weeks, I’ve been on more calls helping MSPs recover clients from ransomware than I’ve seen in quite some time. There’s been an alarming uptick in MSPs asking for ...
