Most MSP owners believe they have a standard security stack. They can list the tools, explain why they chose them, and describe what “good security” looks like for their clients. But when you step back and look across your entire ...
A few weeks ago, I had dinner in New Orleans with a family friend. He owns a small law firm in Texas. Smart. Successful. A great client by any MSP’s standards. The kind of client I would have gladly built ...
Think your clients are the ones playing fast and loose with AI? Guess again. Your techs are doing it—right now—on your network. Not because they’re reckless. Because they’re efficient. They’re pasting configs into ChatGPT. Running SOPs through Gemini. Copying proposals ...
What if I told you that you’re misusing the most powerful engineer on your team? No, not Josh. Not the guy with the beard who still thinks ZFS is the answer to everything. I’m talking about AI. And right now? ...
When a cyber insurance provider sues vendors after a ransomware incident, it’s not just about fault—it’s about proof. In Ace American Insurance Co. v. Congruity 360 and Trustwave, we see how courts allocate responsibility—and why the side with the best ...
Managed Service Providers (MSPs) sit at the heart of their clients’ IT and cybersecurity. But when it comes to data breaches, MSPs often underestimate who’s paying attention. It’s not just regulators and customers—it’s also plaintiff attorneys eager to file class-action ...
Why MSPs Keep Taking the Fall If you are an MSP owner or operator, here is the hard truth. When your client experiences a cyber incident, you are going to be blamed. It doesn’t matter if the breach happened because ...
Earlier this year, a quiet courtroom in the Central District of California made noise the entire cybersecurity industry should be hearing: for the first time ever: a federal judge used the term “Shadow IT” in a legal ruling. And just ...
Your clients are making assumptions about you right now. They assume you’ve got their security handled. They assume you’re gathering the evidence. They assume you’ve already written their incident response plan. But here’s the problem: they’re wrong. I was on ...
Here’s the thing nobody wants to say out loud: Your employees are already using AI tools—whether you’ve approved them or not. And some of those tools? They’re fantastic productivity boosters. Others are ticking legal, compliance, and PR time bombs that ...
