Last night I went out to dinner. I’m an early-to-bed guy, which means I eat when restaurants are still serving happy hour menus. This was New Orleans, so happy hour still meant good food and strong opinions. I was halfway through an appetizer when I overheard ...
Let’s cut through the holiday wrapping and get right to it: Your clients are going to screw up. They’re going to click the link. They’re going to open the attachment. They’re going to enter their credentials into a “Microsoft password ...
The flood of alerts is killing your team’s focus—and your clients’ security. Default vendor alerts are too noisy. Engineers are drowning in false positives, ignoring real threats, and burning out in the process. If you’re running an MSP, you’ve seen ...
Have you ever felt like you’re carrying around a ton of bricks? Not the sturdy, well-stacked kind either. I’m talking about the ones someone tossed into your backpack one by one until you’re hunched over, wondering why your knees suddenly ...
Let’s get real. Your clients are already using AI. They’re excited about how much more “effective” it makes them. Which means they’re doing the one thing you begged them not to do: Uploading PII? Happening. Copy-pasting sensitive client records into ...
Let’s play a game. Imagine you hire a new assistant. Bright. Helpful. Always eager to please. You ask it to pull a report. It delivers. You ask it to summarize last quarter’s numbers. Done in seconds. Now imagine that same ...
Be honest—how much are you spending every month on security tools? $5,000? $10,000? More? Now tell me this: do you have a written incident response plan? Not a vague idea. Not “oh yeah, we’d figure it out.” I mean a ...
I was talking to an MSP owner the other day who wanted to “get to the next level.” I asked him what metrics he was tracking. He said, “Profitability.” Good start Then, “Topline revenue.” Meh. And then, “Number of employees.” ...
Here’s a little thought I had while prepping for a talk I’m giving this week: Most MSPs think they’re secure because they bought a bunch of tools. They bought the firewall. The antivirus. The backup system with more redundancy than ...
I was talking to one of our partners yesterday, and he said something that made me pause. ...
