Turning Incidents Into Improvement Instead of Repetition When an incident finally ends, most organizations do the same thing: they exhale. Systems are back online. Alerts stop firing. Customers stop calling. Leadership announces that things are “under control.” Usually right before ...
Why Incident Response Fails Before the Incident Starts Most organizations think they’re “doing incident response” because they bought a tool. Or three. Maybe they even survived an incident once or twice, so clearly they’re fine now. That’s not incident response. ...
It’s Christmas Day. You’re finally off the clock, enjoying time with family and friends when the dreaded call comes. Customer systems are going down. Ransomware demands are popping up. Your phone lights up like a Christmas tree…and you’re hours away ...
If a hacker walked into your office and started whispering instructions to your best engineer — would you let it happen? Of course not. But that’s exactly what’s happening… quietly… invisibly… right now. Your AI just got hijacked. And it’s still smiling, taking notes, and answering ...
Let’s start with a bedtime story. You've probably lived it. It’s 2:13 a.m. Your phone’s going off like a smoke alarm. Caller ID: CFO. “Nothing works. Are we—are we hacked?” You roll over, crack open the laptop. Your RMM is ...
I had dinner the other night with one of our partners. Great guy. Smart. Ambitious. Doing all the right things to grow his MSP… except one. He’s rebuilding his PSA. And his RMM. At the same time. Which sounds productive—until ...
Yesterday someone hit me with a question that made me blink twice: “Why would we pay a monthly fee for an incident response plan? Isn’t that just a document?” That’s like asking why you’d ever need to update your will, ...
Last week, Marks & Spencer—a billion-pound British retail giant—made headlines. Not for a new product line. Not for record profits. For getting hacked and running their business on pen and paper. For over a week. The insider reports are brutal: ...
I was having dinner with the CEO of an MSP last night. He looked like he’d just walked out of a war zone. One of his clients—a water treatment plant—had been dragging its feet for years on a basic cybersecurity ...
You spent weeks building your incident response plan. Pulled your team together. Checked the boxes. Wrote out every step. You even ran a tabletop exercise. You were proud. You should be. You did the hard work. But here’s the question ...
