RESEARCH
The First Four Hours of a Breach: Why They’ll Make or Break Your Holidays
It’s Christmas Day. You’re finally off the clock, enjoying time with family and friends when the dreaded call comes. Customer systems are going down. Ransomware demands are popping up. Your phone lights up like a Christmas tree…and you’re hours away ...
Cyber Compliance
Stop Getting Mad When Your Client Won’t Buy Compliance
You know the look. You explain how they need MFA, a risk assessment, documented policies, backups that actually restore… and your client stares back at you like you just recited the GDPR in ancient Greek. You leave the meeting frustrated. ...
“Fined Without a Breach?” Why the Wojeski $60,000 Penalty Matters—even if You Think You’re Small
You’ve seen two kinds of headlines after cyber incidents: (1) lawsuits and (2) regulatory enforcement. The recent $60,000 fine against Wojeski ...
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Cyber Liability
AI Is Already Inside Your Walls. You Just Haven’t Looked Hard Enough.
Think your clients are the ones playing fast and loose with AI? Guess again. Your techs are doing it—right now—on your network. Not because they’re reckless. Because they’re efficient. They’re pasting configs into ChatGPT. Running SOPs through Gemini. Copying proposals ...
You’re Using Your Smartest Engineer Wrong (And So Are Your Clients)
What if I told you that you’re misusing the most powerful engineer on your team? No, not Josh. Not the guy with the beard who still thinks ZFS is the answer to everything. I’m talking about AI. And right now? ...
What a New Lawsuit Can Teach Us About Cyber Liability and Documentation
When a cyber insurance provider sues vendors after a ransomware incident, it’s not just about fault—it’s about proof. In Ace American Insurance Co. v. Congruity 360 and Trustwave, we see how courts allocate responsibility—and why the side with the best ...
Insurance & MSP Liability
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
If You Don’t Own the Security Stack, You’ll Be Replaced
There’s a quiet shift happening in the cyber insurance world—and if you’re not talking to your clients about it, someone else is. That someone is their insurance provider. And they’re not just selling policies anymore. They’re selling cybersecurity solutions too. ...
More Articles
Business Risks in 2025: When Tools Fail, What’s Next
Meta Description (≈155 characters): Every tool your business relies on can fail. In 2025, risk assessments and planning for disruptions are essential to protect revenue and reputation. In business, tools are everywhere. They are the systems, services, and partnerships we ...
Is Your Business Ready to Defend Its Cybersecurity Program?
You probably think your business is covered when it comes to cybersecurity. You’ve got IT support. You have tools in place. You’re investing in the right software. But if a regulator, auditor, insurer—or worse, a lawyer—asked you tomorrow to prove ...
Your PSA Won’t Save You From a Breach
I had dinner the other night with one of our partners. Great guy. Smart. Ambitious. Doing all the right things to grow his MSP… except one. He’s rebuilding his PSA. And his RMM. At the same time. Which sounds productive—until ...
Cyber Disasters Are Coming—Will Your Clients Be Ready?
Before the Guadalupe River surged 33 feet in Texas this past July, the alerts were already out. Phones buzzed. Radios screamed. ...
Who’s Going to Pay When the Lawyers Show Up? (Hint: Probably You)
Look, I’ll make this simple. You didn’t build your MSP so some lawyer could come along and tear it to pieces. Or so some regulator could slap you with fines that would make your next quarterly tax bill look like ...
Your Guest Users Could Be Your Biggest Threat—Here’s Why
Collaboration is the heartbeat of your business. It’s how deals get done, how partners stay aligned, and how you keep growth on track. But the same tools that let you collaborate might also be the fastest way to burn your ...
Why Smart CEOs & CFOs Document Every Tech Decision
What’s the cheapest, most effective way to protect your business from a cyber disaster, insurance denial, or legal attack? Write stuff down. Seriously. If you're making decisions about IT security, risk, or compliance—and especially when you're turning down recommendations—documenting the ...
The Day They Found Out Their Insurance Was Useless
It happened again. Last Monday morning, 7:44 AM. The office lights flicked on, the smell of burnt coffee filled the breakroom—and every single computer screen was black. Everything was locked down by ransomware. Hackers had another successful weekend. They did ...
“We Just Can’t Afford That.”
(The Five Words That Will Haunt Your MSP—And How to Make Sure They Don’t) Have you ever had a client look ...
The Dangerous Compliance Shortcut That Could Put Your MSP on the Hook for Negligence
Imagine sitting across from your best client. They tell you they’ve found a company that can build out their entire HIPAA compliance program in under three days. No heavy lifting. Fully automated. ...
Your Help Desk Tickets Will Be Used Against You in a Court of Law
Most MSPs don’t realize the real danger of their ticket documentation — until it’s too late. They think tickets are just ...
How Can You Look Yourself in the Mirror?
Be honest—how much are you spending every month on security tools? $5,000? $10,000? More? Now tell me this: do you have a written incident response plan? Not a vague idea. Not “oh yeah, we’d figure it out.” I mean a ...
