RESEARCH
Part 1: Threat Actors Don't Pick You. You Just Happen to Be There.
There's this idea that floats around—usually in boardrooms and in forums—that advanced threat actors operate like surgeons. They pick a target, they plan it out, they execute. Super deliberate. Undeniably cinematic. It implies that a breach is something that happens ...
Cyber Compliance
Stop Getting Mad When Your Client Won’t Buy Compliance
You know the look. You explain how they need MFA, a risk assessment, documented policies, backups that actually restore… and your client stares back at you like you just recited the GDPR in ancient Greek. You leave the meeting frustrated. ...
“Fined Without a Breach?” Why the Wojeski $60,000 Penalty Matters—even if You Think You’re Small
You’ve seen two kinds of headlines after cyber incidents: (1) lawsuits and (2) regulatory enforcement. The recent $60,000 fine against Wojeski ...
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Cyber Liability
One Misconfigured AI Agent Can Impact Every Client You Manage
When One Action Hits Every Client, Governance Decides the Outcome Imagine a hypothetical that’s taught in law school every semester: A delivery driver abandons his route to join a drum circle for three days. On his way back, he causes ...
They Already Have an IT Department. Good. That’s Why You Should Call.
Last night I was at dinner with the CEO of an MSP. Good operator. Growing. Adding clients. Doing the work. We were walking around his town before dinner talking about the usual founder stuff. Processes. How to get people to ...
Agentic AI at the Edge: Opportunity, Autonomy & the Coming Legal Minefield
You’ve probably heard executives gush about autonomous AI agents, the shiny new productivity booster that can automate workflows faster than you can say “zero-trust.” But what they don’t hype is how agentic AI turns your cybersecurity playbook into an existential ...
Insurance & MSP Liability
The Clients You're Ignoring Are the Ones Who Will Sue You
I said something on stage at XChange last week that made a lot of people in the room uncomfortable. "Your smallest clients are your biggest risk." Not your enterprise accounts. Not the ones with complex environments and demanding SLAs. The ...
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
More Articles
What T-Mobile and Westend Dental Taught Us About Breach Survival….and Failure
Data breaches from 2020 and 2021 seem like old news, right? Well, that would be true if it weren’t for the fact that there's fresh blood in the water. At the end of 2024 and the start of 2025 two ...
Will AI Make IT Service Desks Obsolete?
As a business owner, you’ve come across artificial intelligence at one point or another. Maybe you can use an AI-powered chatbot to answer your customers’ questions or conduct lightning-fast data analyses of your customers’ browsing and buying trends. What do ...
Mastering the Art of Effective Email Campaigns
How many emails did you receive today? How many of those emails were marketing messages from a company trying to get you to request more information, buy something, or buy more? Most of the emails you receive daily are part ...
The Hidden Risks of Online Deception: Using Bing's Google Imitation to Educate
Have you searched for Google lately using Bing? Microsoft made news recently because of a misleading Google-esque search page users see when using Bing to find Google. Yes, that’s right. Microsoft tricked people trying to us a competing search engine. ...
GenAI Users Trust Bots With Confidential Information
Should generative AI systems have access to your establishment’s sensitive data? Many people seem to think so. This burgeoning new technology streamlines many tasks and makes operations cheaper, but it is important to weigh the risks. A Rising Awareness Knowledgeable ...
AI and Cybersecurity: Adapting to Rapid Industry Shifts
If there’s one thing you can always count on in the realm of cybersecurity, it's that things are always changing. One area where the power of AI is on full display is cybersecurity. The intersection of AI and cybersecurity is ...
Cyberattacks Threaten Small Businesses
Could cyberattacks wipe out your establishment in minutes? Many small and medium-sized businesses (SMBs) think it won’t happen to them until it’s too late. Keep reading to learn more. An Escalating Issue Crime has moved to the digital world. We ...
Revolutionizing Inventory Management With IoT Technology
The inventory management process includes having a team member count all materials and finished goods available in your storage center or backroom so they can decide which products are in high demand and require immediate reordering. However, between mind-numbing repetition ...
AI Advancements Outpace Data Security Preparedness
Generative AI tools have changed the game for businesses in every industry. AI advancements streamline day-to-day operations by automating time-consuming and error-prone tasks, supporting rapid and informed decision-making, and more. However, as much as this revolutionary technology is a source ...
AI Scams Target Job Seekers with New Tactics
Finding a job in today’s competitive market is difficult enough on its own. Still, with the rise of artificial intelligence, it’s becoming even more difficult. Hackers and scammers are leveraging generative AI tools, deepfake technology, and social engineering tools to ...
Artificial Intelligence: Opportunities for Business Owners
Technology is always advancing and creating new ways for businesses to be more productive, efficient, and profitable. But nothing has created more buzz and opened more opportunities in less time than artificial intelligence. Small businesses and major corporations alike are ...
The MSP Survival Guide; Don’t Get Trapped Under an Avalanche of Blame
Did you ever see the 70’s movie “Avalanche”? During the entire first half of the movie, everyone on the planet, including this guy’s mom, tells him NOT to build his resort on the side of this particular mountain. They tell ...
