RESEARCH
Your Front Desk Just Shared a Quote with ChatGPT (And You Didn’t Even Know It)
I was onsite with one of our MSP partners the other day. Yeah, I still do that. I like to see the war zone up close once in a while. So I walk into their office, say hi, and ask ...
Cyber Compliance
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Why You Might Want to Reconsider Your WISP for Every Single Client
Why This Isn’t Just About Checking a Compliance Box If you’re running an MSP, you’ve probably heard about Written Information Security Plans (WISPs). Maybe you’ve even created one—for certain clients, in certain industries, under certain regulations. But here’s the question: ...
The Dangerous Compliance Shortcut That Could Put Your MSP on the Hook for Negligence
Imagine sitting across from your best client. They tell you they’ve found a company that can build out their entire HIPAA compliance program in under three days. No heavy lifting. Fully automated. ...
Cyber Liability
You’re Using Your Smartest Engineer Wrong (And So Are Your Clients)
What if I told you that you’re misusing the most powerful engineer on your team? No, not Josh. Not the guy with the beard who still thinks ZFS is the answer to everything. I’m talking about AI. And right now? ...
What a New Lawsuit Can Teach Us About Cyber Liability and Documentation
When a cyber insurance provider sues vendors after a ransomware incident, it’s not just about fault—it’s about proof. In Ace American Insurance Co. v. Congruity 360 and Trustwave, we see how courts allocate responsibility—and why the side with the best ...
Why Plaintiff Attorneys Are Watching Your Breaches—And Why You Can’t Hide
Managed Service Providers (MSPs) sit at the heart of their clients’ IT and cybersecurity. But when it comes to data breaches, MSPs often underestimate who’s paying attention. It’s not just regulators and customers—it’s also plaintiff attorneys eager to file class-action ...
Insurance & MSP Liability
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
If You Don’t Own the Security Stack, You’ll Be Replaced
There’s a quiet shift happening in the cyber insurance world—and if you’re not talking to your clients about it, someone else is. That someone is their insurance provider. And they’re not just selling policies anymore. They’re selling cybersecurity solutions too. ...
More Articles
The Hidden Risks of Online Deception: Using Bing's Google Imitation to Educate
Have you searched for Google lately using Bing? Microsoft made news recently because of a misleading Google-esque search page users see when using Bing to find Google. Yes, that’s right. Microsoft tricked people trying to us a competing search engine. ...
GenAI Users Trust Bots With Confidential Information
Should generative AI systems have access to your establishment’s sensitive data? Many people seem to think so. This burgeoning new technology streamlines many tasks and makes operations cheaper, but it is important to weigh the risks. A Rising Awareness Knowledgeable ...
AI and Cybersecurity: Adapting to Rapid Industry Shifts
If there’s one thing you can always count on in the realm of cybersecurity, it's that things are always changing. One area where the power of AI is on full display is cybersecurity. The intersection of AI and cybersecurity is ...
Cyberattacks Threaten Small Businesses
Could cyberattacks wipe out your establishment in minutes? Many small and medium-sized businesses (SMBs) think it won’t happen to them until it’s too late. Keep reading to learn more. An Escalating Issue Crime has moved to the digital world. We ...
Revolutionizing Inventory Management With IoT Technology
The inventory management process includes having a team member count all materials and finished goods available in your storage center or backroom so they can decide which products are in high demand and require immediate reordering. However, between mind-numbing repetition ...
AI Advancements Outpace Data Security Preparedness
Generative AI tools have changed the game for businesses in every industry. AI advancements streamline day-to-day operations by automating time-consuming and error-prone tasks, supporting rapid and informed decision-making, and more. However, as much as this revolutionary technology is a source ...
AI Scams Target Job Seekers with New Tactics
Finding a job in today’s competitive market is difficult enough on its own. Still, with the rise of artificial intelligence, it’s becoming even more difficult. Hackers and scammers are leveraging generative AI tools, deepfake technology, and social engineering tools to ...
Artificial Intelligence: Opportunities for Business Owners
Technology is always advancing and creating new ways for businesses to be more productive, efficient, and profitable. But nothing has created more buzz and opened more opportunities in less time than artificial intelligence. Small businesses and major corporations alike are ...
The MSP Survival Guide; Don’t Get Trapped Under an Avalanche of Blame
Did you ever see the 70’s movie “Avalanche”? During the entire first half of the movie, everyone on the planet, including this guy’s mom, tells him NOT to build his resort on the side of this particular mountain. They tell ...
Businesses at Risk of Underestimating SaaS Risks
Software as a service is a cost-effective solution for businesses that need scalable and efficient solutions for managing all aspects of their operation. SaaS can help level the playing field, giving even small businesses access to powerful tools without a ...
Is Your Identity Safe? Battling AI Deepfake Threats
As technology advances, so do hackers' techniques for breaching organizations. Case in point: The rapid expansion of AI has given threat actors a simple, inexpensive, and wildly effective means of tricking individuals into giving up sensitive information. The increasing sophistication ...
Choosing the Right AI Security Solution
What does it take to keep your establishment’s AI systems protected? This technology streamlines processes through behavioral analysis, chatbots, and predictive analytics, but it has vulnerabilities. Discover how you can address them through proper AI security. Is It Necessary? AI ...
