RESEARCH
Why Treating AI Like Your IT Doctor Is Putting Your Business at Risk
Right now, millions of people are experimenting with AI tools as if they were personal doctors. They type in their symptoms, ask for a diagnosis, and walk away with treatment advice—all without ever seeing a medical professional. It feels fast, ...
Cyber Compliance
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Why You Might Want to Reconsider Your WISP for Every Single Client
Why This Isn’t Just About Checking a Compliance Box If you’re running an MSP, you’ve probably heard about Written Information Security Plans (WISPs). Maybe you’ve even created one—for certain clients, in certain industries, under certain regulations. But here’s the question: ...
The Dangerous Compliance Shortcut That Could Put Your MSP on the Hook for Negligence
Imagine sitting across from your best client. They tell you they’ve found a company that can build out their entire HIPAA compliance program in under three days. No heavy lifting. Fully automated. ...
Cyber Liability
You’re Using Your Smartest Engineer Wrong (And So Are Your Clients)
What if I told you that you’re misusing the most powerful engineer on your team? No, not Josh. Not the guy with the beard who still thinks ZFS is the answer to everything. I’m talking about AI. And right now? ...
What a New Lawsuit Can Teach Us About Cyber Liability and Documentation
When a cyber insurance provider sues vendors after a ransomware incident, it’s not just about fault—it’s about proof. In Ace American Insurance Co. v. Congruity 360 and Trustwave, we see how courts allocate responsibility—and why the side with the best ...
Why Plaintiff Attorneys Are Watching Your Breaches—And Why You Can’t Hide
Managed Service Providers (MSPs) sit at the heart of their clients’ IT and cybersecurity. But when it comes to data breaches, MSPs often underestimate who’s paying attention. It’s not just regulators and customers—it’s also plaintiff attorneys eager to file class-action ...
Insurance & MSP Liability
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
If You Don’t Own the Security Stack, You’ll Be Replaced
There’s a quiet shift happening in the cyber insurance world—and if you’re not talking to your clients about it, someone else is. That someone is their insurance provider. And they’re not just selling policies anymore. They’re selling cybersecurity solutions too. ...
More Articles
From TikTok to Trouble: Why Any Ambiguity in the Cyber Landscape is a Disaster Waiting to Happen
Is it working? Is it banned? Is it even legal anymore? Recent headlines about TikTok being banned (or not as the case may be) highlight serious debates over privacy, compliance, and governance, but they also highlight a deeper issue that ...
Enterprise Agility Starts with Empowering Your People
If you think back just five years, the world was completely different. Thanks to factors like the global pandemic and the rise of AI, businesses are facing disruption and change on an unprecedented scale. Unfortunately, most companies don’t feel like ...
Have You Had The Talk with Your Clients?
What You Need to Know About Risk Acceptance Ever had a client say “NO”? It’s frustrating, and it can even sting a little bit. However, that’s nothing compared to the ticking time bomb you’re sitting on if you don’t document ...
Automatic Framing Arrives for All Google Meet Users
If there’s one thing that almost everyone can agree upon, looking good on video calls for work can often feel more difficult than necessary. The latest Google Workspace updates may not be able to tame your bedhead or fix your ...
Preparing Organizations for AI: Strategies for Success
To anyone outside the technology field, the idea of artificial intelligence likely worries them about their jobs. After all, nothing's changed enterprise operations quite as much in recent years, and there's confusion and anxiety about how technology is reshaping how ...
Document Everything: Could Your Cybersecurity Survive Without Its Black Box?
Would you happily board a plane if you knew the crew skipped safety checks? Every pilot, mechanic, and crew member relies on detailed checklists to confirm every step has been completed properly. These checklists ensure that nothing is overlooked, and ...
Defending Against AI-Driven Phishing: Business Protection Strategies
Business leaders have an alarming new security risk to address: AI-driven phishing threats. Surveys reveal that over half of business leaders have been targets of email phishing attempts in the last two years. These attacks are an urgent concern because ...
NVIDIA Launches Omniverse Digital Twin Software
Simulations and modeling are critical elements of the aerospace, energy, and manufacturing design process. Traditionally, they add weeks or months to a project timeline. Still, with the release of the NVIDIA Omniverse Blueprint digital twin software, designers may be able ...
The Cyber Blame Game: Why MSPs Are in the Crosshairs and How to Win
MSPs are under fire. Clients are blaming their IT providers for cyberattacks, lawsuits are piling up, and the courts aren’t always sympathetic. Worse, in many cases, MSPs aren’t even at fault. You’re doing your best, but in today’s climate, that’s ...
Microsoft 365 Copilot Agents Transform Workflows
2025 will bring some exciting developments for businesses that rely on Microsoft 365 to manage day-to-day workflows more efficiently. As part of its Ignite 2024 announcement, Microsoft unveiled several AI agents for workflows that work alongside existing tools to address ...
Microsoft Teams Boosts Productivity With Faster Translations
Microsoft Teams allows teams to connect from around the world, and with the latest update to multilingual meeting features, it’s about to become even better. Thanks to changes and upgrades to Microsoft Teams translations, videoconferencing software users will soon be ...
Can your MSP survive the year of liability reckoning?
Hopes. Dreams. Plans. These are the words that often dominate the start of a new year. But in 2025, a more sobering term looms for MSPs: Reckoning. The rules of the game have shifted, and the stakes for MSPs have ...
