RESEARCH
Your SOW Is Costing You Clients: The MSP Blind Spot That Destroys Trust Before the Work Even Starts
A while back, I got a call from an MSP owner who sounded like he had just finished gargling battery acid. He told me he lost a client he had supported for ...
Cyber Compliance
Stop Getting Mad When Your Client Won’t Buy Compliance
You know the look. You explain how they need MFA, a risk assessment, documented policies, backups that actually restore… and your client stares back at you like you just recited the GDPR in ancient Greek. You leave the meeting frustrated. ...
“Fined Without a Breach?” Why the Wojeski $60,000 Penalty Matters—even if You Think You’re Small
You’ve seen two kinds of headlines after cyber incidents: (1) lawsuits and (2) regulatory enforcement. The recent $60,000 fine against Wojeski ...
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Cyber Liability
AI Is Already Inside Your Walls. You Just Haven’t Looked Hard Enough.
Think your clients are the ones playing fast and loose with AI? Guess again. Your techs are doing it—right now—on your network. Not because they’re reckless. Because they’re efficient. They’re pasting configs into ChatGPT. Running SOPs through Gemini. Copying proposals ...
You’re Using Your Smartest Engineer Wrong (And So Are Your Clients)
What if I told you that you’re misusing the most powerful engineer on your team? No, not Josh. Not the guy with the beard who still thinks ZFS is the answer to everything. I’m talking about AI. And right now? ...
What a New Lawsuit Can Teach Us About Cyber Liability and Documentation
When a cyber insurance provider sues vendors after a ransomware incident, it’s not just about fault—it’s about proof. In Ace American Insurance Co. v. Congruity 360 and Trustwave, we see how courts allocate responsibility—and why the side with the best ...
Insurance & MSP Liability
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
If You Don’t Own the Security Stack, You’ll Be Replaced
There’s a quiet shift happening in the cyber insurance world—and if you’re not talking to your clients about it, someone else is. That someone is their insurance provider. And they’re not just selling policies anymore. They’re selling cybersecurity solutions too. ...
More Articles
Corporate Internet Users Watch Out For Conti Ransomware
Although you may not be familiar with the name, a strain of ransomware called "Conti" is surging in popularity on the Dark Web and seeing a rapidly growing number of installations, so ...
Windows 10 Might Get Rid Of Control Panel Feature
All things end eventually, and in the years since Microsoft's Windows has existed, the OS has undergone a great many changes. Most for the better, but some that have met with unexpected ...
Billions Of Breached User Credentials Are Available For Purchase
On a regular basis, we see headlines talking about how this or that company got hacked and X number of employee or customer logins got exposed. However, since those headlines happen in ...
Apple Music Might Be Draining Some iPhone Batteries
Apple users are in a state of absolute uproar. Recently, battery life has taken a hit, with batteries draining more quickly than ever, sending legions of iPhone users on a hunt to ...
Trickbot Malware Has A New Trick Up Its Sleeves
Malware Lab's researcher Maciej Kotowicz has made an intriguing discovery that makes the Trickbot banking trojan even more of a threat. The most recent strain of the malware he looked at is ...
Some Google GSuite Apps Require Updating To Continue Working
Mark the date August 12th, 2020 on your calendar if you're a GSuite user. Google has warned users that unless they update their GSuite iOS and Android apps, they may stop working ...
Pirated Mac Applications Could Contain ThiefQuest Ransomware
If you have one or more illegal copies of Apple software on your Mac, be aware that there's a new threat to be concerned about. An info-stealing, data wiping malware strain known ...
Microsoft Will Add Plagiarism Checker To Word Program
Recently, Microsoft announced a small but important improvement to one of its signature products, Microsoft Word. The company is planning to roll out a plagiarism checking tool bundled with a virtual writing ...
Major University In California Pays Large Ransom After Ransomware Attack
The University of San Francisco (UCSF) is the latest organization to fall victim to hackers, running afoul of a group utilizing the Netwalker ransomware strain. UCSF is a research university whose recent ...
If 123456 Is Your Password, Change It Immediately
You probably aren't familiar with the name Ata Hakcil. He's a computer engineering student who recently conducted one of the largest password security surveys currently available. To conduct his research, he collected ...
Hackers Used Favicon Website To Steal Credit Card Information
Hackers are constantly on the lookout for new ways of causing mayhem and stealing data. Recently, researchers have unearthed a new technique to be on guard against. A few hackers have begun ...
VMware Patches Many Security Issues To Fix Certain Vulnerabilities
Does your company make use of VMware products? If so, be advised that a pair of researchers from Synacktiv recently reported a series of critical security flaws in VMware's ESXi, Workstation and ...
