RESEARCH
The Invisible Workforce
The Shadow AI Running Inside Your Clients' Environments and How MSPs Can Get Ahead of It It's Monday morning. A client's controller is on the phone. She spent Friday afternoon cleaning up the vendor list inside their accounting platform's new ...
Cyber Compliance
Stop Getting Mad When Your Client Won’t Buy Compliance
You know the look. You explain how they need MFA, a risk assessment, documented policies, backups that actually restore… and your client stares back at you like you just recited the GDPR in ancient Greek. You leave the meeting frustrated. ...
“Fined Without a Breach?” Why the Wojeski $60,000 Penalty Matters—even if You Think You’re Small
You’ve seen two kinds of headlines after cyber incidents: (1) lawsuits and (2) regulatory enforcement. The recent $60,000 fine against Wojeski ...
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Cyber Liability
One Misconfigured AI Agent Can Impact Every Client You Manage
When One Action Hits Every Client, Governance Decides the Outcome Imagine a hypothetical that’s taught in law school every semester: A delivery driver abandons his route to join a drum circle for three days. On his way back, he causes ...
They Already Have an IT Department. Good. That’s Why You Should Call.
Last night I was at dinner with the CEO of an MSP. Good operator. Growing. Adding clients. Doing the work. We were walking around his town before dinner talking about the usual founder stuff. Processes. How to get people to ...
Agentic AI at the Edge: Opportunity, Autonomy & the Coming Legal Minefield
You’ve probably heard executives gush about autonomous AI agents, the shiny new productivity booster that can automate workflows faster than you can say “zero-trust.” But what they don’t hype is how agentic AI turns your cybersecurity playbook into an existential ...
Insurance & MSP Liability
The Clients You're Ignoring Are the Ones Who Will Sue You
I said something on stage at XChange last week that made a lot of people in the room uncomfortable. "Your smallest clients are your biggest risk." Not your enterprise accounts. Not the ones with complex environments and demanding SLAs. The ...
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
More Articles
Coordinated Effort Underway To Take Down Trickbot Malware
Score one for the good guys. A team led by Microsoft's DCU (Digital Crimes Unit) that includes Symantec, NTT Ltd, ESET, and Lumen's Black Lotus Labs is working on something new. They ...
Adobe Patches A Number of Critical Vulnerabilities In Latest Update
If you make frequent use of Adobe products, then you'll definitely want to give priority to applying the latest security update offered by the company. It's an out of band patch that ...
New Windows 10 Update Shows App Warnings For Malware
A great many malware strains are designed to engage quietly during a PC's startup process and then idle in the background. They are in the system logging keystrokes, taking screen shots at ...
Latest Windows 10 Update May Block Third Party Drivers
If you haven't yet installed the latest Windows 10 or Windows Server update, here's something to be aware of before you do. You may not be able to update or install some ...
Microsoft Image AI Increases Accuracy To Rival Humans
Skynet just took a step closer to becoming a reality. The word, of course, refers back to the hit movie, 'Terminator,' in which a computer network gained sentience and decided to do ...
Intel Adding Additional Security To Future Processors
Intel has had more than its share of challenges over the last couple of years. Not the least of which included a whole family of new attack vectors that made headlines and ...
Hacked Networks And Credentials Being Sold At Alarming Rates
Selling network access is big business on underground hacking websites. Even worse, the business is growing at an alarming rate, according to a report recently published by cyber security firm KELA. According ...
Google Analytics Gains Additional Features
Since Google introduced Google Analytics back in 2005, it has become the industry standard. A simple, free method of getting a bird's eye view into who's searching for what on the internet. ...
Surge In Ransomware Continues In 2020, Targeting Healthcare
The year 2020 could well be described as the Year of Ransomware. Security researchers around the globe who monitor such things have noted a sharp uptick in the use of ransomware this ...
New Updates For Office 365 Will Include Phishing Protection
Are you an Office 365 user? If so, be aware that Microsoft is adding some powerful new protections to the software suite, designed to make you safer. Hackers commonly target Office 365 ...
Microsoft Testing User Based Windows Setup For Performance Optimization
What do you primarily use your PC for? It's a more important question than you might think, because different use cases for your PC require it to be configured in different ways ...
Microsoft And HP Partnering For Better Laptop Battery Health
Do you own a newer HP laptop? If so, do you make use of the HP Battery Health Manager? If you don't know what that is, then the answer to the second ...
