RESEARCH
Your Front Desk Just Shared a Quote with ChatGPT (And You Didn’t Even Know It)
I was onsite with one of our MSP partners the other day. Yeah, I still do that. I like to see the war zone up close once in a while. So I walk into their office, say hi, and ask ...
Cyber Compliance
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Why You Might Want to Reconsider Your WISP for Every Single Client
Why This Isn’t Just About Checking a Compliance Box If you’re running an MSP, you’ve probably heard about Written Information Security Plans (WISPs). Maybe you’ve even created one—for certain clients, in certain industries, under certain regulations. But here’s the question: ...
The Dangerous Compliance Shortcut That Could Put Your MSP on the Hook for Negligence
Imagine sitting across from your best client. They tell you they’ve found a company that can build out their entire HIPAA compliance program in under three days. No heavy lifting. Fully automated. ...
Cyber Liability
You’re Using Your Smartest Engineer Wrong (And So Are Your Clients)
What if I told you that you’re misusing the most powerful engineer on your team? No, not Josh. Not the guy with the beard who still thinks ZFS is the answer to everything. I’m talking about AI. And right now? ...
What a New Lawsuit Can Teach Us About Cyber Liability and Documentation
When a cyber insurance provider sues vendors after a ransomware incident, it’s not just about fault—it’s about proof. In Ace American Insurance Co. v. Congruity 360 and Trustwave, we see how courts allocate responsibility—and why the side with the best ...
Why Plaintiff Attorneys Are Watching Your Breaches—And Why You Can’t Hide
Managed Service Providers (MSPs) sit at the heart of their clients’ IT and cybersecurity. But when it comes to data breaches, MSPs often underestimate who’s paying attention. It’s not just regulators and customers—it’s also plaintiff attorneys eager to file class-action ...
Insurance & MSP Liability
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
If You Don’t Own the Security Stack, You’ll Be Replaced
There’s a quiet shift happening in the cyber insurance world—and if you’re not talking to your clients about it, someone else is. That someone is their insurance provider. And they’re not just selling policies anymore. They’re selling cybersecurity solutions too. ...
More Articles
iPhone Update Includes COVID-19 Contact Tracing And Mask Detection
The latest release of iOS and iPadOS (13.5) is out, and contains the usual variety of bug fixes and modest improvements. In addition to the usual fare though, it also makes an ...
New Chrome Feature Stops Ads That Use Excessive Resources
Recently, Google announced a change that should be a welcome relief to many users, especially those who surf primarily on laptops or handhelds. Beginning in late August, the browser will automatically unload ...
Update WordPress Pagebuilder Plugin To Avoid Potential Hack
Do you use SiteOrigin's Pagebuilder plugin for WordPress? If so, you've got plenty of company. The intuitive, widget-based plugin has been installed more than a million times and is used by webmasters ...
Bandwidth Limits For Updates Coming To Windows 10 Soon
Some Windows 10 updates are big. Most of them range in size from 200-500MB, but some are even larger. This month's, for example (May 2020), is more than 2GB in size, which ...
Preview Now Available For Microsoft’s New Family Safety App
Family safety features have been a part of the Windows 10 experience since its release, and those tools were made available on the Xbox in tandem with the release of Windows 10. ...
Hackers Are Demanding Extra Ransomware Payments From Victims
Hackers who use ransomware to conduct their attacks have a new trick up their sleeves. A ransomware family has begun employing the tactic of not only demanding payment to unlock infected systems, ...
Google Added A Video Conferencing Tool For Users
Google Meet is a video conferencing tool the company originally designed for Enterprise users. There are serious security issues with some of the more popular free or low-cost options available for the ...
Facebook’s AI Might Be Able To Find Offensive Memes
Facebook recently released an intriguing research paper called "The Hateful Memes Challenge: Detecting Hate Speech in Multimodal Memes." It's well worth the read and a closer look at the database developed over ...
Xiaomi Phones Track Your Data When Using Their Browser
Do you have a Chinese-made Xiaomi phone? If so, you should be aware that there is a security issue. According to research conducted by Forbes, the Mi Browser that comes built into ...
Emails Saying Your Antivirus Is Expired Are Likely A Scam
A great many companies selling antivirus software have affiliate programs that help them expand their reach. Each time an affiliate sells a copy of the software, they get a cut. It's a ...
Update NinjaForms In WordPress To Avoid Potential Hack
Are you one of the million-plus website owners making use of Ninja Forms for WordPress? If so, be aware that the company has recently patched a serious security flaw that allowed hackers ...
Tweets Can No Longer Be Sent From SMS To Twitter
If you use Twitter on a regular basis, then you probably saw the official tweet from the company. Effective immediately, they've shut down the functionality that allowed users to tweet via SMS, ...
