RESEARCH
Hackers Are Using AI to Trick Your Clients — And It’s Working
Let’s cut through the holiday wrapping and get right to it: Your clients are going to screw up. They’re going to click the link. They’re going to open the attachment. They’re going to enter their credentials into a “Microsoft password ...
Cyber Compliance
New California Audit Law Just Put Your MSP on the Hook. Here’s How to Turn It Into Recurring Revenue
If your clients process sensitive data, your MSP is now part of the legal conversation. On July 24, 2025, California finalized new rules that require businesses processing high-risk personal information to undergo annual, independent cybersecurity audits. This isn’t just for ...
Why You Might Want to Reconsider Your WISP for Every Single Client
Why This Isn’t Just About Checking a Compliance Box If you’re running an MSP, you’ve probably heard about Written Information Security Plans (WISPs). Maybe you’ve even created one—for certain clients, in certain industries, under certain regulations. But here’s the question: ...
The Dangerous Compliance Shortcut That Could Put Your MSP on the Hook for Negligence
Imagine sitting across from your best client. They tell you they’ve found a company that can build out their entire HIPAA compliance program in under three days. No heavy lifting. Fully automated. ...
Cyber Liability
AI Is Already Inside Your Walls. You Just Haven’t Looked Hard Enough.
Think your clients are the ones playing fast and loose with AI? Guess again. Your techs are doing it—right now—on your network. Not because they’re reckless. Because they’re efficient. They’re pasting configs into ChatGPT. Running SOPs through Gemini. Copying proposals ...
You’re Using Your Smartest Engineer Wrong (And So Are Your Clients)
What if I told you that you’re misusing the most powerful engineer on your team? No, not Josh. Not the guy with the beard who still thinks ZFS is the answer to everything. I’m talking about AI. And right now? ...
What a New Lawsuit Can Teach Us About Cyber Liability and Documentation
When a cyber insurance provider sues vendors after a ransomware incident, it’s not just about fault—it’s about proof. In Ace American Insurance Co. v. Congruity 360 and Trustwave, we see how courts allocate responsibility—and why the side with the best ...
Insurance & MSP Liability
You’re Not Insured. You’re Just Hopeful.
So there I am, wrapping up a conference session—over 1,000 MSPs in the building—and one guy comes up clutching a fresh copy of Standardized like it’s a fire extinguisher in a server room. He’s nodding along, clearly rattled in all ...
Your MSP Carries More Risk Than a Magazine Stand—and That’s a Problem
Let’s talk about airport gift shops for a minute. You know the ones—tiny kiosks with $14 neck pillows, expired jerky, and three copies of Men’s Health no one’s ever going to read. Now, tell me—how much sensitive data do you ...
If You Don’t Own the Security Stack, You’ll Be Replaced
There’s a quiet shift happening in the cyber insurance world—and if you’re not talking to your clients about it, someone else is. That someone is their insurance provider. And they’re not just selling policies anymore. They’re selling cybersecurity solutions too. ...
More Articles
June 2024 Microsoft Patch Tuesday
In June 2024, Microsoft took action, fixing many issues its users noticed while using their programs and devices. These tech giants have been busy, from removing a specific default setting that had ...
The Role of Data Visualization in Business Decision-Making
Decision-makers are always under intense pressure. They often have to process tons of information over a short time to make these decisions. In many cases, the information comes in raw numbers and ...
Beware of This New Windows Search Malware
Sending emails helps you communicate with employees, especially remote ones for whom you need to make extra efforts to keep in the loop. You send your workers messages, links, attachments, and invoices ...
Improving Customer Support With Cloud Solutions
When customers need help from your company, they expect more than just a friendly voice on the other end of the line. They want prompt service that does everything possible to solve ...
The Importance of Regular IT Audits
Are you aware of your company’s security risks? Do you know if you have adequate protection in place to stop cyber threats? Are you certain that you’re in compliance with all applicable ...
Hackers are Spoofing Vendor Email: It’s Your Move!
Do you love a good spy movie? Clandestine meetings, codes and secret devices — all aimed at gathering information covertly. While that can ...
Apple’s New Password Manager
If you’re a business owner and a long-time Apple user, you’re likely aware of and use iCloud Keychain for your company. This built-in password manager offers unique autofill, sync, and recovery features ...
Securing Your Business With Multi-Factor Authentication
Most people expect to enter a username and password to access secure networks and accounts online. They also expect that password protection for sensitive data will stop unauthorized access. Unfortunately, single-factor authentication ...
Using Technology to Enhance Customer Loyalty Programs
How connected is your business? Have you gone so far as to implement the latest technology into your point of sale, marketing efforts, or customer loyalty programs? If not, you’re missing a ...
Zoom Introduces Post-Quantum End-to-End Encryption
Zoom Introduces Post-Quantum End-to-End Encryption The security features of Zoom are getting a big boost. Post-quantum end-to-end encryption (E2EE) is now available in Zoom Meetings. This new encryption standard will soon be ...
Building a Mobile App for Your Business: Is It Worth It?
Some business owners obsess over the Google algorithm, appeasing it with keywords, clear and concise website layouts, and more. These factors are crucial for ranking highly on SERPs so searchers find that ...
Microsoft Outage: Impact on Business Services
On May 23, 2024, a Microsoft outage caused widespread disruption to several popular services. These include Bing, Microsoft’s Copilot programming assistant, ChatGPT’s internet search, and DuckDuckGo. The outage began around 3 AM ...
