You spent weeks building your incident response plan. Pulled your team together. Checked the boxes. Wrote out every step. You even ran a tabletop exercise. You were proud. You should be. You did the hard work.

But here’s the question that keeps me up at night: Where did you put that plan? No, really. Where is it?

Because if your answer is “on the same systems we use to run the business,” we have a problem. A massive, fire-breathing, lawsuit-in-waiting kind of problem.

You stored your fire extinguisher inside the bonfire.

SharePoint? IT Glue? A project in your PSA? A bunch of tickets in your RMM?

You’re not alone. I see it every week. MSPs are storing their IR plans—the one thing that’s supposed to save their butts during a breach—in the exact places that go offline, get encrypted, or get torched during an attack.

Think about that. Really let it sink in.

Your client gets hit. Their cloud is toast. Their systems are down. Maybe even your systems are down. And the one document that’s supposed to guide you through the chaos?

Gone. Vaporized.

Cue the panic. Cue the Teams messages. Cue the “I thought you had it!” finger-pointing while your engineer is on hold with my team asking how to recover and the client’s CFO is Googling how to sue an MSP.

This isn’t a joke. This isn’t theory. This is reality.

And it’s not just your clients’ data at risk. It’s your data, your plans, your documentation, your evidence that you’ve done the right thing.

When you can’t produce the plan… guess who looks negligent? You.

This is how MSPs get burned. Not because they didn’t care. Not because they didn’t try. But because they didn’t think it through.

Let me break it down:

  • You use SSO for convenience? Hackers will thank you for giving them easy access.
  • You use a cloud-based storage for your IR docs? Perfect. They’ll encrypt that first.
  • You assume your backups are immune? They’re not. Ask me how I know.

It’s Not Enough to “Have” a Plan. You Need to Access the Plan.

The plan is useless if you can’t get to it during an emergency.

That’s why we built a secure, off-platform IR system and Security Incident Log—in a portal completely separate from your operations. Not integrated into your RMM. Not part of your PSA. Not tied to your day-to-day infrastructure. A safe haven. A digital bunker for your most important plan.

So when things go sideways—and they will—you’re not scrambling to rebuild the thing that was supposed to keep you from scrambling in the first place.

Still Storing Your IR Plan Inside Your PSA? Stop. Right. Now.

I get it. You’re busy. You’ve got client tickets, team drama, security reviews, fires to put out. But this? This is the fire extinguisher.

Stop what you’re doing. Migrate the plan. Secure it. Make it accessible when everything else is burning.

And don’t just do it for you—do it for your clients too. If they can’t access their plan when things go bad, you’re going to get the blame.

No IR Plan? That’s Not Just Negligent. It’s Legal Ammunition.

You know who loves when you don’t have a documented, accessible IR plan? Lawyers. Regulators. Cyber insurance adjusters.

Because it’s the first sign you weren’t ready. And if you weren’t ready… then maybe you’re the one who failed. And failed MSPs get sued.

We’ve seen it happen. Over and over. The MSP who “meant to” finish the plan. The tech who stored it “somewhere safe.” The owner who assumed the cloud was “secure enough.”

They all thought they were fine. Until they weren’t.

Need Help Getting Your Plan in Place?

We’ve got the platform. The templates. The playbooks. The evidence-collection tools. The whole system. Already built. Already battle-tested. Ready for you right now.

When the breach hits, the last thing you want to hear is: “Where’d we put the plan?”

Let’s fix this. Hit us up on chat and make sure your fire extinguisher is exactly where it needs to be.