Let’s talk about skydiving. Before you jump out of a plane, what’s the very first thing you’re required to do? Sign a waiver. You don’t even get on the plane until you acknowledge the risk—because when things go wrong at ...
I was talking to the CEO of an MSP this week. Sharp guy. He tells me, “Yeah, I’m going to Galactic Universe. So’s my sales guy.” I nodded… and waited. “And your service manager?” I asked. Silence. “No, just us.” ...
I was just on a call with an engineer the other day—smart guy, lots of certifications, clearly well-meaning. We were walking through a penetration test report, and suddenly he hits me with this: “According to NIST, this pen test isn’t ...
I was talking with an MSP CEO last week—let’s call him “Every MSP CEO Ever.” He had just hired a new service desk manager. This one, he told me, was different. This one was going to be successful. I asked, ...
October 14, 2025. That’s the date Windows 10 joins the graveyard of obsolete operating systems. No patches. No updates. No support. And if your clients are still using it after that? They’re not just behind—they’re exposed. And when it all ...
Let’s talk about the two most misunderstood species in your MSP: the sales rep and the engineer. You pay your sales team on commission. They close a deal? They get a check. Simple. Straightforward. “Coin-operated,” as many of you like ...
Remember Indiana Jones and the Temple of Doom? Yeah, the one with booby traps around every corner. Spikes. Snakes. Fire pits. A crumbling rope bridge. Every step was unpredictable. Every move had consequences. The treasure? Locked down tighter than a ...
The Secret Sales Strategy That Turns Prospects into Clients—Even When They Say No I just got off the phone with one of our partners. He’s smiling—because his sales are working. And let me tell you, it’s not because he hired ...
You want to grow this quarter. You’ve got the usual goals—top-line revenue, smoother project execution, better support delivery. But there’s something broken in your org chart that’s killing your progress, and you don’t even see it. You’re blending projects with ...
I just got off the phone with an MSP owner. He was furious. And not in the “my espresso machine is broken” kind of way. He was mad because we found stuff—real stuff—during a third-party security assessment of his client’s ...
