I had dinner the other night with one of our partners. Great guy. Smart. Ambitious. Doing all the right things to grow his MSP… except one. He’s rebuilding his PSA. And his RMM. At the same time. Which sounds productive—until ...
Yesterday someone hit me with a question that made me blink twice: “Why would we pay a monthly fee for an incident response plan? Isn’t that just a document?” That’s like asking why you’d ever need to update your will, ...
Last week, Marks & Spencer—a billion-pound British retail giant—made headlines. Not for a new product line. Not for record profits. For getting hacked and running their business on pen and paper. For over a week. The insider reports are brutal: ...
I was having dinner with the CEO of an MSP last night. He looked like he’d just walked out of a war zone. One of his clients—a water treatment plant—had been dragging its feet for years on a basic cybersecurity ...
You spent weeks building your incident response plan. Pulled your team together. Checked the boxes. Wrote out every step. You even ran a tabletop exercise. You were proud. You should be. You did the hard work. But here’s the question ...
Let me take you back. When I was running my MSP, I can’t count how many times we got the panic call from a prospect. The one that starts with “Our data’s gone” and ends with “Can you fix it?” ...
When I was deep in the trenches of incident response, there was one absolute rule: Only share what you know. Every hour, we’d do a prep call with the team to get on the same page. Then, we’d jump onto ...
Has anything been more disruptive to business cybersecurity than AI’s entry into the mix? Its meteoric rise has meant that criminals possess increasingly powerful and effective tools with which to launch attacks—and businesses are prime targets. Mastering incident response is ...
In December 2024, hackers breached PowerSchool, a trusted provider of software for K-12 schools, exposing highly sensitive information belonging to children, parents, and educators. This included Social Security numbers, grades, and even medical details, data that should have been ...
Data breaches from 2020 and 2021 seem like old news, right? Well, that would be true if it weren’t for the fact that there's fresh blood in the water. At the end of 2024 and the start of 2025 two ...
