If You Don’t Have a Plan, You Are the Problem
Let me take you back. When I was running my MSP, I can’t count how many times we got the panic call from a prospect. The one that starts with “Our data’s gone” and ends with “Can you fix it?” ...
The $1M Mistake You’re Making with Your Smallest Client
You’ve got your biggest clients sealed up tighter than Fort Knox. SIEM? Deployed. SOC? Active. MFA? Mandatory. Policies signed, training delivered, logs timestamped—every piece of evidence tucked away like it’s going to court. Because one day, it might. Gold star. ...
Stop Arguing About Tools—Start Defending Your Decisions
You ever get into one of those “which RMM is better” debates? Or maybe it’s EDR. Or backup. Or MDR. Or whatever new acronym the channel’s obsessing over this week. Everyone’s got an opinion. Everyone’s got a preferred vendor. And ...
If You Don’t Own the Security Stack, You’ll Be Replaced
There’s a quiet shift happening in the cyber insurance world—and if you’re not talking to your clients about it, someone else is. That someone is their insurance provider. And they’re not just selling policies anymore. They’re selling cybersecurity solutions too. ...
One Missed Step. One Breach. One Lawsuit.
Your client’s email gets compromised. You spring into action—reset passwords, follow the M365 account compromise playbook, check every box in your incident response plan. Crisis averted. Right? Not even close. Here’s how bad it got for one credit union. The ...
Your MSP’s Biggest Threat? An Untrained Engineer Playing Security Theater
It’s not the hackers. It’s not the budget. It’s not even the tools. It’s your engineer—googling fixes, pasting AI scripts, and hoping something sticks. Not because they’re bad. But because they were thrown into the fire without a process—playing pretend ...
The Policy Everyone Ignores—Until They’re Looking for Someone to Blame
Meet Steve. Steve is that guy. He’s the one who clicks every email. If a Nigerian prince asks for bank details? Steve’s got it covered. If there’s a flashing pop-up that says “YOUR COMPUTER IS INFECTED! CLICK HERE!”—Steve’s already on ...
Your Security Program Is Broken—And You Don’t Even Know It
You get your quarterly assessment back, and there they are—those ugly red marks. Things you thought were handled? Still wide open. Vulnerabilities you swore were fixed? Back again. Issues you know your team patched? Sitting there like a neon sign ...
Your Incident Response Plan Is Almost Useless Without This
When I was deep in the trenches of incident response, there was one absolute rule: Only share what you know. Every hour, we’d do a prep call with the team to get on the same page. Then, we’d jump onto ...
The One MSP Mistake That Guarantees a Total Ransomware Meltdown
There’s dumb. There’s reckless. And then there’s using the same local admin password on every machine in your network. I don’t say this lightly, but if you’re still doing this, you are guaranteeing a full-blown ransomware meltdown the moment a ...
