Let’s talk about the pink elephant in the room—Victoria’s Secret just pulled their U.S. website offline and paused some in-store operations. Why? Because of a “security incident.”

No “hack.” No “breach.” No “ransomware.” Just a carefully worded statement: “We enacted our response protocols… third-party experts are engaged… we took down our website and some in-store services as a precaution.” It reads like they’ve been through this drill before. Maybe they read our playbook.

But let me ask you something—what happens when it’s your client?

This Isn’t Just Victoria’s Secret’s Problem—It’s Yours

MSPs, listen up. If a global retail giant with a multi-million-dollar cyber budget has to slam the brakes on digital operations, where does that leave your $10 million manufacturing client with outdated backups and MFA turned off on half their endpoints?

Here’s the brutal truth: if you don’t help your clients prepare for this kind of incident, you're the one they'll blame when it happens. And if you can’t prove what advice you gave, what actions they declined, and what security stack was—or wasn’t—in place?

Welcome to your deposition.

They Took the Right Actions. Will You Know What to Do When It’s Your Turn?

Victoria’s Secret took down their systems. Smart move. They didn’t make promises. They didn’t speculate. They didn’t use trigger words. That’s exactly what we teach:

  • No confirmation of ransomware, hack, or breach.
  • No commitment to a restoration date.
  • No fluff about “military-grade” encryption.
  • Just a clear statement of containment and continued operations.

This is what prepared looks like. Can your MSP say the same?

Security Isn’t the Service—Proof Is the Service

Let’s be clear: if you’re still thinking your E&O policy and a solid MSA are going to protect you when your client’s POS systems go down for three days, think again.

You need documentation. Not a policy shoved in a drawer from last quarter. We’re talking real-time evidence: risk acceptance forms, remediation logs, breach response drills.

If your client says “We didn’t know our website was vulnerable,” you better have a document with their signature proving you told them. Otherwise, you’re not their security provider—you’re the scapegoat.

The Playbook You Wish You Had Last Year

At Galactic, we’ve walked into too many boardrooms after the fact—after ransomware hit, after insurance denied the claim, after the lawsuit was filed. The sad part? These weren’t failures of technology. They were failures of proof.

And that’s why we created the Cyber Liability Guard framework. Not another checkbox compliance tool. A defensible, scalable way to show you did your job—and shift liability back where it belongs.

If you don’t have that in place, you’re playing defense. The question isn’t if your clients will suffer a cyber event—it’s when. And when that day comes, you’ll either be the hero with documentation in hand… or the defendant in a very expensive lawsuit.