Let’s talk about skydiving.

Before you jump out of a plane, what’s the very first thing you’re required to do?

Sign a waiver.

You don’t even get on the plane until you acknowledge the risk—because when things go wrong at 15,000 feet, nobody wants to argue about whose fault it was. The waiver doesn’t prevent the fall. It protects the business from the fallout.

Now here’s the part that should terrify every MSP: most of you are running your businesses without that waiver. You’re letting clients opt out of MFA, delay patching, ignore backup best practices—and you’re doing it without any documented risk acceptance.

If something goes wrong—and it will—guess who gets blamed?

Not the attacker.
Not the CFO who said no to your recommendation.
You.

Because you’re the security expert. And if you don’t have evidence proving the client declined the protection, you’re the one holding the liability bag.

IT Isn’t a Bus Ride. It’s Skydiving Every Day.

Security decisions in today’s threat landscape aren’t routine. They’re high-risk events. And every time a client says “no” to a control, you better have documentation.

Otherwise, you’ve just taken them skydiving—without a waiver.

That’s why we say: Documentation isn’t optional. It’s survival.

When your client gets breached and the insurance claim is denied, when the auditors show up, when the lawsuit lands on your desk, there’s only one thing that keeps you out of the blast radius:

Proof.

You Need a System—Not Just Good Intentions

Every MSP makes recommendations. Very few document the response.

That’s a mistake. Because cyber liability doesn’t care about your good intentions. It only cares about what you can prove.

That’s exactly why we built Cyber Liability Essentials—a program designed to give you:

  • Risk Acceptance Documentation: Every client decision logged and defensible.
  • Quarterly Security Briefings: Replace weak QBRs with structured liability protection updates.
  • Evidence Generation: So when the breach happens, you’ve already got the file ready.

This isn’t a compliance framework. It’s a lawsuit defense system.

What’s at Stake? Everything.

Still think this is overkill?

44% of cyber insurance claims are denied.
1 in 5 ransomware incidents ends in a lawsuit.
MSPs without documentation are getting dragged into six- and seven-figure legal nightmares.

Security doesn’t matter if you can’t prove it. That’s not paranoia. That’s reality.

The Move MSPs Need to Make—Now

  1. Stop accepting verbal declines. If a client won’t do MFA, make them sign the refusal.
  2. Build a repeatable documentation process—don’t leave it to emails and memories.
  3. Adopt Cyber Liability Essentials—it was built for this exact purpose.

The Bottom Line

Every client decision is a jump.
Every declined control is a parachute left behind.
And without documentation, you’re the one falling without a waiver.

Don’t let that be your story.

Get the program. Document the decisions.
Protect your business—before the fall.