I know what you’re thinking—“No way. My team is too smart for that.”
They are all engineers. They know security. No one can phish the help desk.
That kind of thinking is exactly what hackers are counting on. Overconfidence is the weak spot they exploit.
Why MSPs Are the Ultimate Target
Think about the kind of data your team has access to:
- Banking information
- Employee payroll data
- Personally identifiable information (PII)
- Protected health information (PHI) and patient records
- Tax and financial records
- Legal and contractual documents
- Intellectual property and proprietary data
- Cloud storage and file access credentials
- Network infrastructure configurations
- Remote access tools and privileged credentials
- Email and messaging platforms
- Backup systems and disaster recovery solutions
And beyond the data—your team has access to hundreds, if not thousands, of devices.
Imagine what a hacker could do with just one compromised account:
- Deploy ransomware across your client base.
- Use your RMM to launch a botnet attack.
- Steal credentials to infiltrate supply chains.
- Silently exfiltrate sensitive data without triggering alerts.
This isn’t just theoretical. Look at what happened with Kaseya. One exploit turned into a global ransomware attack affecting thousands of businesses.
Or the CrowdStrike incident—where a single software update caused outages across the world.
The impact of your tools is massive. And if hackers get inside, they can do more damage with your access than they could with your clients’ credentials alone.
Hackers Don’t Need Your Help Desk—They’ll Target Your Weakest Link
You think the help desk is the most likely entry point?
Hackers are smarter than that.
Here’s a real-world example straight from an IRS warning:
Cybercriminals are targeting accountants with phishing emails posing as new clients.
A simple email:
“Hi, I need help filing my taxes this year. Attached is my previous return.”
The accountant clicks the attachment, thinking it’s a real client document.
And just like that, the hacker is inside.
No malware downloads. No antivirus alerts. Just stolen credentials and full system access.
From there?
- They hijack the accountant’s email and use it to phish more victims.
- They spoof phone numbers and call employees to “confirm” fake invoices.
- They use Teams or Slack to impersonate executives and approve fraudulent transactions.
This is not just happening to accountants.
This same tactic works against your sales team, your marketing team, even your executives.
Once they’re in, they don’t need malware. They just blend in.
If You’re a Partner, You Already Have the Tools—Use Them.
You have access to Tech Defense training, Security Desk support, and a full roadmap for building your Standards-Based Security Program.
Get after it.
- Assign the training. Your team needs to know what they’re up against.
- Use the Security Desk. Need help rolling this out? Our team responds in under a minute.
- Follow the roadmap. Stop guessing—use a proven framework to justify security decisions and avoid making the same mistakes others already have. Visit: https://www.galacticscan.com/advanced-security-stack/
The tools are here. The support is here. Now it’s up to you.
