Be honest—how much are you spending every month on security tools? $5,000? $10,000? More?

Now tell me this: do you have a written incident response plan?

Not a vague idea. Not “oh yeah, we’d figure it out.” I mean a real, documented, step-by-step process that your team can follow without you there—so that when (not if) the next attack hits, they move like a well-drilled SWAT team, not a bunch of clueless rookies chasing shadows.

If you don’t, let me ask the question again:

How can you look yourself in the mirror?

Because Let’s Call It What It Is—Negligence (I know I am being a hard ass here, but we help 5-7 MSPs per week who don’t have a plan.)

You’ve got your stack dialed in. Firewalls, EDR, SIEM, SOC. You’re spending thousands a month to protect your MSP and your clients.

You probably have a process for everything else under the sun.

  • A process for closing out tickets.
  • A process for onboarding new clients.
  • Hell, maybe even a process for when to send handwritten thank-you notes.

But your incident response plan—the one thing that actually matters when your worst day hits? Crickets.

That’s not just sloppy. It’s negligent. And deep down, you know it.

Because when ransomware detonates on your network, or your client calls you at 3 AM screaming their entire file share is encrypted, your fancy tools aren’t the solution. Your plan is.

Or it should be.

Your Team Deserves Better Than “Figure It Out”

Here’s what happens without a documented IR plan:

  • Your techs run around like chickens with their heads cut off.
  • The guy who’s amazing at troubleshooting printers is now your front line against Russian ransomware.
  • Your best engineer is pulling logs from 11 different places because no one mapped out the playbook.
  • Meanwhile, you’re on the phone with your client, sweating bullets, promising, “We’ve got this under control.”

Truth is, you do have the skills to figure it out. Face it—we’re all problem solvers. But does that mean your team should be winging it when the stakes are the highest they’ll ever be?

You’d never let your crew improvise how to close a $25 ticket. But you’re okay with them improvising your response to a $250,000 disaster?

What are you thinking?

There’s a Reason the Smartest MSPs Have This Nailed Down

Because it’s the difference between:

  • Being back online in hours vs. days.
  • Controlling the narrative vs. trying to rebuild your reputation after a meltdown.
  • Keeping your clients vs. watching them call someone else to clean up your mess.

And here’s the kicker—building an incident response plan doesn’t have to be some 6-month science project. You don’t have to hire a CSO for $200K. You don’t need to lock your engineers in a war room with coffee and pizza for a week until they figure it out.

There’s One Fast, No-Excuses Way to Get This Done

It’s called Cyber Liability Essentials.

It gives you the framework, the templates, the exact bones of a rock-solid IR plan so your team knows what to do before the bullets start flying.

In short—it’s the fastest way to stop being the guy who hopes for the best and start being the MSP who actually has their act together. (And it is included with your Galactic subscription.)

Get it here: https://www.cyberliabilitymanager.com/cyber-liability-essentials/

 

Look—you can keep spending thousands every month on your stack and pretend that’s enough. But the day your MSP or one of your clients gets hit (and yes, it’s coming), you’ll wish you had done this simple, obvious thing.

Get your incident response plan locked down.

For your clients. For your team. For your own peace of mind.

Because right now? You are a phishing click away from seeing just how bad “figure it out” can be.