The flood of alerts is killing your team’s focus—and your clients’ security. Default vendor alerts are too noisy. Engineers are drowning in false positives, ignoring real threats, and burning out in the process.
If you’re running an MSP, you’ve seen it firsthand. The red blinking dashboards. The late-night Slack pings. The constant “urgent” tickets that lead nowhere. And every time you ask your team what’s going on, you get the same answer:
“We’re buried.”
Here’s What That Really Means
- Your team is tuned out from signal because they’ve been conditioned by noise.
- You’re missing real incidents while your stack screams about irrelevant junk.
- You’re not getting ahead—you’re just barely keeping up.
This isn’t just inefficient. It’s dangerous.
Alert Fatigue Is a Liability—Not Just a Productivity Killer
Let’s be clear: alert fatigue is a legal, financial, and security risk. Hackers know your team is overloaded. Cyber personal injury lawyers are counting on it. And if something slips through and lands in court, “we didn’t see the alert” won’t hold up.
The Fix? Get Out of the Details and Deploy Tours of Duty
Tours of Duty flip the script. Instead of every engineer owning everything, you assign focused 90-day rotations where each engineer owns a single piece of the stack—firewalls, backups, EDR, Microsoft 365, phishing reports. One domain. One mission. Full accountability.
In 90 days, that engineer goes deep:
- They tune out the noise.
- Eliminate junk alerts.
- Make every signal actionable.
- Document fixes in real time.
- Prepare the next engineer to pick up where they left off.
Then they rotate. No burnout. No silos. No gaps in coverage.
Watch the quick breakdown of this in action: Watch Now
Here’s the Hard Truth Most MSPs Ignore
Default alerts from vendors are built to cover liability—not your liability, there's. That’s why they’re noisy, redundant, and meaningless. If your team is still relying on default alerting, you’re not just wasting time. You’re exposing your MSP to catastrophic failure.
Make Every Alert Pass the 3 a.m. Test
Ask yourself:
- Would I wake someone up at 3 a.m. for this?
- Is there an action to take?
- Does this alert matter?
If not, it’s not an alert. It’s noise—and it needs to go.
Stop Surviving. Start Building a High-Performance SecOps Culture.
Every MSP says they want better security operations. But few are willing to change how their team actually works. The Tours of Duty model forces improvement. It creates a rhythm of accountability and eliminates the "set it and forget it" mentality that leads to complacency.
Want to cut through the chaos and actually improve your stack every quarter?
Download the Free Playbook: How to Set Up Tours of Duty
This guide gives you the exact steps to implement this system in your MSP—right now.
