Let me guess: your incident response plan is a two-page PDF that basically says “call IT and hang in there.” Maybe there’s a phone tree. Maybe a “stay calm” reminder. But if you’re honest—it’s not a plan. It’s a coping mechanism.
And that’s fine if all you’re trying to do is survive. But if you want to defend your MSP and your clients after a breach?
You’re going to need more than good vibes and a shared drive.
You Need Real, Customized Playbooks
Let’s say your client gets hit with ransomware. Do they know what data matters most? Who to call first? What systems to recover? Now let’s say it’s a business email compromise. Do you isolate the inbox? Notify clients? Freeze ACH transfers?
Now let’s say a sales rep drops a laptop in a parking lot. Do you remote wipe it? Notify legal? Lock their accounts?
Each of these incidents is different.
The way you respond should be, too.
Different Problems. Different Plans.
That’s why we built Full-Spectrum Incident Response Playbooks. Because pretending that one generic response plan works for every threat is like carrying a single key for every lock in your life.
Spoiler alert: it doesn’t fit.
Here’s a taste:
Business Email Compromise
Do you send or receive sensitive info via email? Then you’re a target.
Your plan should include identity verification, finance lockdown, and client notification steps.
Ransomware Attack
Do you store critical data anywhere? Then yes, this will destroy you.
You need a plan that prioritizes systems by impact and walks through recovery—if your backups even work.
Phishing / Social Engineering
If your team uses email, this is coming.
Your playbook needs steps for isolating the impact, resetting credentials, and communicating without panicking the entire org.
Insider Threat
Not all attacks come from outside.
A real playbook will separate malice from negligence, document access audits, and show you how to contain the damage—quietly.
Cloud Misconfigurations, Natural Disasters, Utility Failures, Vendor Compromises
Because your clients still think “the cloud” means safe and “the internet is always on.”
When those break, your phone rings.
Here’s the Brutal Truth
Your clients already think you’re doing this for them.
They assume that if something happens, you have a plan. They assume you’ll know what to do, who to call, and how to make it all go away.
They’re not reading your contract. They’re reading your name on the invoice. And when the breach happens, that’s who they’ll blame.
You.
Fix This Before the Breach Writes Your Script
We’ve already built the playbooks. We’ve already mapped the scenarios.
All you have to do is stop pretending that “generic” is good enough and start treating incident response like it’s part of your service—not just your cleanup crew.
Because when something breaks, the only thing worse than not having a plan…
Is having one that says “Good luck.”
Cyber Liability Essentials includes a full library of incident response playbooks, communication strategies, and evidence tools—so you don’t end up holding the bag for everyone else’s chaos.
