Let’s be honest. You’re slammed with tickets, chasing down weird user issues, and trying not to lose your mind over Janet’s printer—again. So when someone suggests using AI to handle your marketing, it sounds like a miracle. Here’s the problem: ...
I was having an ice cream cone with the owner of an MSP recently. Yes—ice cream. I’m a fan. Anyway, we’re talking shop, and he drops this bomb on me: “Bruce, your team ran a pen test on one of ...
If you think AI tools like ChatGPT are harmless for your clients, think again. Last week, Sam Altman—the CEO of OpenAI—publicly warned that conversations with ChatGPT are not covered under legal privilege. People using ChatGPT as a “therapist” or “confidant” ...
When two high-risk CVEs (CVE-2025-32353 and CVE-2025-32354) hit last week, the message was loud and clear: the way most MSPs perform security assessments is no longer just outdated—it’s risky. These vulnerabilities revealed that some widely used scanning tools store administrative ...
There is a silent killer inside most MSPs. It is not ransomware. It is not an unpatched firewall. It is not even a missed backup. It is tribal knowledge. Walk into any MSP and you will see the same thing. ...
Meta Description (≈155 characters): Every tool your business relies on can fail. In 2025, risk assessments and planning for disruptions are essential to protect revenue and reputation. In business, tools are everywhere. They are the systems, services, and partnerships we ...
You probably think your business is covered when it comes to cybersecurity. You’ve got IT support. You have tools in place. You’re investing in the right software. But if a regulator, auditor, insurer—or worse, a lawyer—asked you tomorrow to prove ...
I had dinner the other night with one of our partners. Great guy. Smart. Ambitious. Doing all the right things to grow his MSP… except one. He’s rebuilding his PSA. And his RMM. At the same time. Which sounds productive—until ...
Before the Guadalupe River surged 33 feet in Texas this past July, the alerts were already out. Phones buzzed. Radios screamed. ...
Look, I’ll make this simple. You didn’t build your MSP so some lawyer could come along and tear it to pieces. Or so some regulator could slap you with fines that would make your next quarterly tax bill look like ...
